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/home/virtwww/w_newbiznet-com-ua_0af10d87/http/plugins/system/advancedmodules/helper.php on line 265 Warning: Creating default object from empty value in /home/virtwww/w_newbiznet-com-ua_0af10d87/http/plugins/system/advancedmodules/helper.php on line 329 Warning: Creating default object from empty value in /home/virtwww/w_newbiznet-com-ua_0af10d87/http/plugins/system/advancedmodules/helper.php on line 262 Warning: Creating default object from empty value in /home/virtwww/w_newbiznet-com-ua_0af10d87/http/plugins/system/advancedmodules/helper.php on line 265 Центр Поддержки Бизнеса NewBiznet - Техника телефонных продаж
YOOtheme

Все известные техники продаж могут быть использованы и в продажах по телефону, однако, здесь есть и свои особенности. Квалифицированный менеджер по продажам должен усвоить правила ведения телефонных переговоров так, чтобы они стали повседневной нормой его делового общения. На основе опыта выработаны определенные правила телефонного общения, выполнение которых поможет вам преодолеть трудности, приобрести необходимые практические навыки:


Программа:

  • Подготовка и планирование работы менеджера
  • Что нужно знать о клиенте
  • Начало разговора
  • Вам звонит клиент: 10 правил
  • Вы звоните клиенту: 10 правил
  • Особенности общения по телефону
  • Этап общения с секретарем
  • Значение информации
  • Типы клиентов
  • Психологическое давление
  • Голос – это основной рабочий инструмент
  • Применяем на практике знания о работе с различными возражениями клиентов
  • Искусство метких вопросов
  • Убедите клиента с помощью доводов и фактов
  • Когда клиент «созрел», работа менеджера не закончена!
  • Слушать важнее, чем говорить. Удержание внимания клиента
  • Построение взаимоотношений с клиентами
  • Как следует завершать разговор

 

 

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